sg77 Privacy Policy

sg77 ("sg77," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the sg77 online gaming platform at sg77.one (the "Platform"). This Privacy Policy explains how sg77 collects, uses, stores, shares, and protects your personal information when you register an account, access the Platform, or interact with any sg77 service.

This policy applies to all users of the sg77 Platform, including players accessing sg77 from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other locations throughout the Philippines. It covers all devices through which you access the Platform, including desktop computers, mobile phones, and tablets.

This Privacy Policy should be read together with the sg77 Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this policy and those documents, this Privacy Policy shall govern with respect to data protection matters.

sg77 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in some cases from third-party sources such as identity verification providers and payment processors.

2.1 Registration Data

When you create an sg77 account, we collect the following information:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older, as required under Philippine gaming regulations);
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address and mobile phone number;
• Username and encrypted password;
• Preferred currency (Philippine Peso, ₱).

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under applicable anti-money laundering regulations, sg77 may collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID, or PRC ID. We may also collect proof of address documents such as utility bills or bank statements.

2.3 Financial Data

When you make deposits or withdrawals, sg77 collects transaction data including payment method details (e.g., GCash account reference, PayMaya account reference, BPI or BDO account details), transaction amounts in Philippine Peso (₱), transaction timestamps, and transaction status. sg77 does not store full card numbers or banking credentials — these are handled directly by our regulated payment processing partners.

2.4 Usage and Technical Data

sg77 automatically collects certain technical data when you access the Platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, features used, and time spent on the Platform;
• Game history, betting activity, and session duration;
• Referral source (how you arrived at the sg77 Platform);
• Cookie identifiers and similar tracking data (see Section 6).

2.5 Communications Data

When you contact sg77 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. This data is used to resolve your inquiry and to improve our support services.

sg77 uses your personal data only for legitimate purposes directly related to the operation of the Platform and the delivery of our services to you. We do not use your data for purposes that are incompatible with those for which it was originally collected.

• Account Management: To create, maintain, and administer your sg77 account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and any lawful requests from government authorities.
• Responsible Gaming: To monitor gameplay patterns and identify potential signs of problem gambling, and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the sg77 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

sg77 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is necessary to perform the contract between you and sg77 — including account creation, transaction processing, and the delivery of gaming services — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful government requests, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for purposes such as fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of sg77's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

sg77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Service Providers

sg77 works with trusted third-party service providers who assist in the operation of the Platform. These providers are permitted to process your data only on sg77's instructions and are bound by appropriate data protection obligations. They include:

• Payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) for the processing of deposits and withdrawals;
• Identity verification and KYC providers for the verification of your identity documents;
• Customer support platform providers for the delivery of live chat and email support;
• Cloud hosting and infrastructure providers for the secure storage and operation of the Platform;
• Analytics providers for the analysis of Platform usage and performance.

5.2 Regulatory and Legal Disclosures

sg77 may be required to disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies in response to lawful requests, court orders, or as otherwise required by applicable law. Such disclosures will be made in accordance with sg77's legal obligations and, where permitted, sg77 will notify you of any such disclosure.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of sg77's business, your personal data may be transferred to the acquiring entity as part of that transaction. sg77 will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

sg77 uses cookies and similar tracking technologies to enhance your experience on the Platform, keep you securely logged in, remember your preferences, and analyze how the Platform is used. A cookie is a small text file placed on your device when you visit the sg77 Platform.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the sg77 Platform — for example, you may be required to log in again on each visit if session cookies are disabled. Instructions for managing cookies are available in the help documentation of your browser.

sg77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

After the applicable retention period has expired, sg77 will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data that can no longer be linked to you may be retained indefinitely for statistical and analytical purposes.

sg77 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the sg77 Platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on secure servers with restricted access. Access to personal data is limited to sg77 personnel and authorized service providers who have a legitimate need to access it.
• Access Controls: sg77 enforces strict role-based access controls, ensuring that employees can only access the personal data necessary for their specific job functions.
• Regular Security Audits: sg77 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident Response: sg77 maintains a data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, sg77 will notify affected players and relevant authorities as required by applicable law.

As an sg77 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14. sg77 will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data sg77 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that sg77 correct any inaccurate or incomplete personal data held about you. You can update many of your account details directly through your sg77 account settings.
• Right to Erasure: You have the right to request that sg77 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to sg77's legal obligations to retain certain data.
• Right to Restrict Processing: You have the right to request that sg77 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to sg77 in a structured, commonly used, machine-readable format, and to request that this data be transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where sg77 relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where sg77 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that some of these rights are not absolute and may be subject to limitations under applicable law. sg77 will always explain the reasons if it is unable to fulfill a request in full.

The sg77 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. sg77 does not knowingly collect personal data from individuals under the age of 21.

If sg77 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an sg77 account or provided personal data to sg77, please contact us immediately at [email protected] so that we can take appropriate action.

sg77 employs age verification measures during the registration process and reserves the right to request documentary proof of age at any time. Accounts where the player cannot demonstrate that they are 21 years of age or older will be suspended pending verification.

sg77 primarily serves players in the Philippines and stores personal data on servers located in secure data center facilities. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification partners operating in other jurisdictions.

Where such international transfers occur, sg77 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable Philippine data protection law. These safeguards may include contractual data protection clauses, adequacy decisions, or other recognized transfer mechanisms.

By using the sg77 Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy.

The sg77 Platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate independently of sg77 and have their own privacy policies. sg77 is not responsible for the privacy practices or content of any third-party website.

We encourage you to review the privacy policy of any third-party site you visit before providing any personal information. The inclusion of a link to a third-party site on the sg77 Platform does not constitute an endorsement of that site or its privacy practices.

sg77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made, sg77 will notify registered players by email or by displaying a prominent notice on the Platform.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the sg77 Platform after the effective date of any amendment constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you must stop using the Platform and contact us to close your account.

The most current version of this Privacy Policy will always be available on the sg77 Platform at /privacy-policy. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We recommend reviewing this policy periodically to stay informed of how sg77 protects your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way sg77 handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related inquiries promptly and transparently.

For data access, rectification, erasure, or portability requests, please include your full name, registered email address, and a description of your request. sg77 may need to verify your identity before processing certain requests to ensure the security of your personal data.